Services
Admin, HR, HASAW, workflow, SharePoint, and website support. Not legal or financial advice.
Accepting this quote
Work begins when the client accepts in writing (email is sufficient) or instructs FlexConnect to proceed.
Payment
14 days from invoice. Late payment accrues interest at 8% p.a. above the Bank of England base rate.
VAT
Not currently charged. 30 days' notice will be given if registration status changes before work begins.
Revisions
One round included at no additional cost. Further revisions may be charged at the standard hourly rate.
Your responsibilities
Provide accurate information, review drafts within 5 working days, and pay invoices on time.
Confidentiality
Both parties keep each other's information private. This obligation continues for 2 years after the engagement ends.
Data protection
UK GDPR compliant. Client data is used only to deliver the agreed services. FlexConnect is ICO-registered.
IP ownership
Deliverables vest in the client on full payment. FlexConnect templates and tools remain FlexConnect's property with a non-exclusive internal-use licence granted.
Liability
Capped at total fees paid in the 3 months preceding the event. Indirect losses and loss of profits excluded.
Ending the engagement
30 days' written notice to end a retainer. Fees due for all work completed up to the termination date.
Complaints
Contact Keith directly at keithramsay@flex-connect.co.uk. Acknowledged within 2 working days, resolved within 14.